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Job Title : Customer Service Engineer
Business GE Healthcare
Business Segment: Healthcare Headquarters
About Us: We are GE. We’re a global infrastructure, finance and media company taking on the world’s toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share it with. Through initiatives like ecomagination and healthymagination, we are developing the next generation of products and services to improve the way we use resources, impact our communities and care for each other. Join GE and you’ll discover a career opportunity of incredible diversity – across disciplines and around the globe. No other company invests in the development, training and advancement of its employees the way we do, because we believe it is our innovative thinking that is our strength, and that strength is what enables GE to make a positive impact on tomorrow, today. From jet engines to power generation, financial services to water processing, and medical imaging to turning imaginative ideas into leading products and services. GE is imagination at work.
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy – and we’d like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world’s toughest challenges and shape a new age of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference – they do!
At work for a healthier world.
For more information about GE Healthcare join our LinkedIn Group: GE Healthcare Global Community, http://linkd.in/p3Dqyk
Posted Position Title: Customer Service Engineer
Career Level: Experienced
Function Segment: Field Services
Relocation Assistance Yes
Role Summary/Purpose: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities Technical: Maintains all models specific to a modality in the assigned area.. Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his/her geographic area. Productivity: Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements: Qualified to Degree level or equivalent.
Technical analytical skills.
2-4 years Field Services experience.
Comprehensive knowledge of a specific modality or multi-modalities.
Sought by others for guidance and advice. Profiency in English. Ability to work independently with minimum direction.
High work standards and quality.
Initiative and motivation. Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Job Segments: Customer Service, Engineer, Engineering, Marketing, Quality, Quality Manager, Social Media, Wastewater, Water Treatment
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